Consumer regulation

Consumer hub showcases new practices from across the EU's insurance sector


Insurance Europe has updated its Consumer Hub, which highlights the continuous efforts across Europe’s various insurance markets to innovate and to enhance products and services for consumers. The tool, which is available on the federation’s website, provides information through an interactive map of Europe allowing users to click on specific countries to gain insight into insurers’ consumer-focused practices.

Insurance Europe’s Consumer Hub provides a non-exhaustive list of examples of pro-consumer initiatives in a number of important areas, including:

  • Innovative products and services
  • Digitalisation
  • Enhanced claims management
  • Transparency and financial education
  • Clarity of covers and exclusions
  • Innovative risk management techniques
  • Initiatives to fight insurance fraud
  • Good practices in conduct of business