As the number of people that are making use of digital offers to manage their finances is steadily increasing, there is a need to strengthen their digital financial literacy.
Young people in particular start using (digital) financial services from an early age. Many young people can be considered as digitally savvy, as they are comfortable using digital technologies and often have sound digital competences. However, these skills do not automatically imply that they are also digitally financially literate. In fact, overconfidence with digital financial services may lead to poor financial decisions and outcomes.
1. NEW DIGITAL SERVICES
Going digital is not only about purchasing your insurance policy online. Insurers offer a range of digital solutions to assist you at every step of the process, such as, when you’re considering taking out insurance cover, or when you need to submit a claim following an unexpected event.
A smartphone app can be an effective way of checking your insurance policies or receiving a reminder of when it is time to review them. Many online offerings of insurance provide you with a virtual assistant or chatbot that can help you to find out more about a particular product or respond to any queries you may have. Your insurer may also allow you to submit a claim digitally, with the added convenience of sharing documentation or photos of any damage or harm via your smartphone.
2. CHOOSING THE RIGHT POLICY FOR YOU
It is worth taking the time to do a little research online to find the insurance policy that best suits your needs. Start by identifying what your requirements are and make sure that you understand what the insurance policy proposal covers, what it excludes and what your rights and responsibilities are. Download any important documents and save them digitally or on paper for future reference.
Digital channels offer a simple way of shopping around and identifying the right policy for your needs at the right price. However, don’t just focus on the price of the policy — make sure that what it covers is right for your needs.
If you are unsure of what type of product you need or if you need help with the process of buying your cover online, you can always seek the help of your insurer or of an insurance intermediary.
3. GETTING THE RIGHT COVER
Even when buying an insurance policy digitally, it is important to provide your insurer with all the information that is relevant to the policy you are buying in order to get the right cover. Make sure that you answer all the questions honestly and to the best of your knowledge. For example, where requested, disclose your full driving history when applying for a motor insurance policy. Of course, your insurer will keep your information strictly confidential and safe.
If you don’t take reasonable care to answer all your insurer’s questions, your policy might be cancelled, or any future claim could be rejected or not fully paid.
4. SMART FEATURES
Through technological innovations insurers can offer you products that are better tailored to your needs, as well as services that are more risk-aware or risk-reduction oriented.
For example, home insurers may use connected “smart home” solutions, such as sensors that detect water leaks and shut off the water supply to prevent flood damage or that schedule appliance maintenance checks based on usage to reduce the chance of harmful events, ultimately reducing claims and lowering premiums.
Likewise, more and more property insurers offer alerts of extreme weather events, like flooding or high winds, that allow policyholders to take protection measures.
And some motor insurers use telematics devices that monitor your driving time or how you drive, which allows the insurer to offer you tailored products, such as “pay-as-you-drive”/”pay-how-you-drive” policies, with the premiums adjusted accordingly. This can help improve road safety, reduce traffic (as people are incentivised to drive less), combat fraud and lead to faster, more efficient assistance with accidents or claims.
5. SAFETY FIRST
Whether logging into an insurance website or using an insurer’s smartphone app, it is important to keep your personal details safe. Make sure that you use strong personal passwords or PINs over a secure network and ensure that your device and anti-virus software are kept up to date. Always use a unique password that is not used for any other websites. Do not share your security credentials with anyone else and remember to log out of online sessions when you are finished.
Also be wary of any unsolicited emails or text messages purporting to be from your insurer that request you to provide your personal details or password. If you are unsure, contact your insurer directly via the telephone number on their website.
WHAT IS A PENSION?
A pension is a way of building up a pot of money to live on in retirement. It is a long-term plan that is designed to help you save throughout your working life.
There are two main types of pension plans that can help you complement your state retirement income:
WHAT KIND OF PENSION PRODUCTS DO INSURERS PROVIDE?
Insurers are major providers of occupational and personal pensions. Besides providing a return throughout the savings period, they can also provide protection for very different life risks, including:
Insurers can cover risks both in the accumulation (working) phase and — through annuities — in the pay-out (retirement) phase.