Insurance EuropeInsurance Europe
Position Paper
Response to the European Commission’s consultation on the application of the directive on certain aspects of mediation in civil and commercial matters

On 11 December Insurance Europe responded to the European Commission’s consultation on the application of the directive on certain aspects of mediation in civil and commercial matters.

Insurance Europe confirmed its support for any initiative aimed at promoting the use of alternative dispute resolution (ADR), including mediation, in order to enhance redress for consumers in an effective and inexpensive way. It pointed out that there is still a lack of awareness among consumers about ADR and that this could be improved. Insurance Europe, therefore, welcomed the consideration of minimum quality standards to enhance the understanding of various ADR mechanisms (including mediation), but cautioned against uniformity in ADR mechanisms given the differences in local legislations.

Published 11 December 2015
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